SAF personnel carrying out call centre operations. Source: MINDEF
It quickly became clear that the SAF would be called to action in this unprecedented “war” in a domain which was largely unfamiliar and against an enemy which was largely unknown. The SAF had experience dealing with SARS, but COVID-19 was clearly going to be a threat of a far greater magnitude. It was a cold start - there was no time to get warmed up before we had to spring into action.